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Welcome to the City of Dallas
Emergency
Communications Center!
Cristal Guardiola, Award
Recipient of the
2007 Telecommunicator of the
Year for the
Texas Commissions on State
Emergency Communications
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The City of Dallas Emergency Communications
Center, also known as the Dallas 911 Center, operates 24 hours a day,
seven days a week, and is responsible for answering all 911 calls in
the Dallas area. The citizens of Dallas are provided quick access
to emergency services by this team of dedicated professionals.
The
center is equipped with the latest technology in order to maintain the
City of Dallas' commitment to quality service. The main components
include Enhanced 911, Emergency Medical Dispatch, and a Telecommunications
Device for the Deaf (TDD).
Enhanced 911
Enhanced 911 provides Communications Center personnel with
immediate address information on a 911 caller. This information is
critical in providing immediate emergency services to citizens in need.
The system allows the Telecommunications Specialist to record that information
immediately in case the caller hangs up before the necessary information
has been gathered. If that happens, the Telecommunications Specialist can call the
person back and if there is no answer a unit can be sent to the
address to investigate.
If you call 911 in error, please do not hang up. Stay on the line and explain
your situation.
It is important that citizens use 911 for
immediate public safety assistance. Non-emergency requests are handled by
calling 311.
Cellular calls may be routed to the Dallas 911 center
or to a 911 center in a surrounding county, depending on the caller's
location. Your cellular phone must be in a cellular coverage area in order
for you to reach a 911 center.
If you happen to be disconnected
from 911 during your call from a cellular phone and you lose service and
cannot return the call, if possible, please try to locate
the nearest land line phone and dial 911.
Emergency Medical
Dispatch
The Dallas 911 Center
participates in the Nationally recognized Emergency Medical
Dispatch program, that is certified through the Association of Public
Safety Communications Officials International, Inc. (A.P.C.O.)
which trains telecommunication specialists how to provide callers with life saving
instructions on various types of medical emergencies, such as how to
control bleeding from a laceration, how to free an object from someone's
throat if they are choking, and even how to administer CPR.
Telecommunications Device for the
Deaf, TDD
This device,
accessed through 911, allows callers with hearing disabilities to seek
emergency assistance without delay. Callers can access the Center by
typing a request which telecommunicators receive and respond to by typing
replies. The Dallas 911 Center has state of the art TDD devices which
automatically pick up incoming TDD calls or signals from all phone lines.
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