The Organizational Development and Planning Division is responsible for long and short range strategic planning which identifies areas of quality management to enhance productivity through improved work procedures, practices, communication, and accountability. This division also monitors service delivery elements through procedures and strategies to accomplish timely and effective utilization of available services. Organizational Development constantly scans the Department to make recommendations with the distribution of resources, projects and programs. Performance management of the Department and the performance measurement of bureaus and individuals fall under this division as well.

Departmental accreditation through the Center of Public Excellence is a major focus. This 3-year effort will reaffirm our commitment to excel in all areas of the fire service from standards of coverage, service delivery, and future preparedness.

A part of this division is the Public Information Officers, which keeps the media informed of the Department’s public education efforts, special programs, and special public interest issues such as large scale fires and medical emergencies. These personnel also help produce the Department’s newsletters and news releases, as well as exclusive articles for public awareness projects and campaigns. Marketing and public relations, along with various community affairs projects and initiatives are also an integral part of an overall focus on internal and external communications.

The Adopt-A-Station Program is a successful private-public partnership which seeks to increase the living standards for our Firefighters/ Paramedics.